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ADT Security Services - Fast Facts

General Information

  • ADT is the largest single provider of electronic security services to more than six million commercial, government and residential customers throughout North America.
  • ADT's total security solutions include intrusion detection, fire detection, video surveillance, access control, critical condition monitoring, health and elder care monitoring, electronic article surveillance, radio frequency identification and integrated systems.
  • ADT was founded 131 years ago.

ADT Service and Installation:

  • ADT installs more than 80 security systems each hour, or more than one a minute.
  • ADT has more than 6,000 installers and service technicians nationwide.

ADT helps protect families, businesses and communities:

  • In 2004, ADT responded to more than 50,000 crimes in progress.
  • ADT interfaces with approximately 38,000 law enforcement, medical and fire agencies across the country.

ADT's Customer Monitoring Centers:

  • ADT has four Customer Monitoring Centers (CMC) strategically located throughout the United States, linked to create one virtual nationwide monitoring platform.
  • The CMCs act on more than 29 million alarm signals each year

    • 93,000+ alarms daily
    • 200,000+ total calls daily (inbound/outbound)
    • 8,000+ customer contacts an hour 24/7
  • Handle more than 19 million customer calls per year.
  • Handle 3.3 customer transactions every second.
  • With the virtual capability of ADT's CMCs, if one monitoring center receives excessive alarm signal traffic or, in a worst-case scenario, becomes nonoperational, all alarm signals can be rerouted to another of ADT's eight centers.

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Business Hours: Monday-Friday – 8am-11pm EST, Saturday – 9am-10pm EST, Sunday – Noon-10pm EST